Amazon is terrible. They blame you for things that they did. They don't actual fix all your problems. Some they fix and others they don't. Some require contacting them twice or more. They also terminate an account over copyright and they don't give you warning that they will do that. They are unreasonable. There were several books that were on pre-order. They were all cancelled by them and when they accepted an appeal to reactivate they never re-activated the pre-orders. They were stuck and couldn't be updated either. They force you to contact them. People said that there are two copies of the books and one version is the cancelled copy and gives no page reads. A request was made to remove the cancelled version but it was still showing in the Kindle store on the phone app. Wrote and complained but then they blame you and also tell you to clear your cache. Such a foolish attitude. There are other times they don't give you the answer you need immediately and force you to repeatedly contact and specify what you need. They also block books when they don't like that it has too much referred content. They have the worst customer service. They allow AI authors that don't even write and illustrate to publish books and don't even realize that some of them have a separate review account and review themselves and give others a 1-3 star rating while they give themselves 5 stars. They should never be allowed to publish. 90% of the time they are awful and even have a bad attitude and a copy and paste answer that is not even useful. They keep saying that the page reads are right even when there are many missing and they never compensate you for those missing page reads. They allow nasty reviews to be posted about your book from people who have no respect for the content written and put their own opinion because they don't agree with what you wrote and those who hate AI judging and giving poor reviews. They are charging more for the kindle books than they used to. Their marketing campaigns don't work well for my books and they charge for the advertising when you get a sale. It is not worth the money.