I have a Prime membership. Delivery drivers are increasingly unable to find our address although I’ve had multiple successful deliveries. Drivers text or call but the text line is only open for 5 minutes; if you miss it by 6 minutes you can’t reply to it. The customer service option by phone or on the website is useless because it’s a chatbot that can’t answer your questions. What is the point in having a “guaranteed delivery” date when the driver is actually on your street or in the complex and can’t walk 20 feet around a corner to find your front door AND there is absolutely no consequence to getting your delivery 2 days late?