Can’t count the amount of times now that Amazon has screwed up. Today a new screw up happened: I ordered something to be delivered same-day today. Time range was 4AM-8AM and they came at 4AM, which I guess is fine — I just didn’t expect it as it was the first time they ever tried delivering something at that time in the few years I’ve ordered from them. I discovered that when I woke up for work later on. Long story short, I contacted them via chat when I arrived to work and asked if delivery can be re-attempted. The associate named Ali via chat said they’ll put the request through and hopefully it can be done by end of day (well I should hope so, considering I paid extra for same-day delivery, but cool). I told that associate additional instructions on how the carrier can acquire access via my buzzer code even when I am at work. They said they’d relay the instructions. (Usually, my package is dropped at my unit door so the buzzer is never really needed). Then about an hour or two later, I received a call from the Amazon warehouse and I was told by Kayleigh that someone may deliver the package today, otherwise it would be tomorrow at the latest. A few hours later, around 6 something PM, the app notifies me my order has been cancelled and at this point I’m confused and irritated as hell. Who authorized that? And when I checked tracking it showed “customer refused delivery.” How’s that? Considering I was at work from morning till evening and still wasn’t home. Nor did I receive a call or text like the first delivery attempt did, and as Kayleigh assured that I’d be contacted because I borough it up. I also brought it up with Ali, noting that I’d keep my phone close by, which I did as Kayleigh wouldn’t have been able to speak with me had I not. So why lie about the reason for canceling? That’s mad shady and weirdo behaviour for a company this big. And I’ve never seen that reason before on Amazon. It’s almost as if they were trying to place blame on me to hide the fact that they never attempted the second delivery. Unfortunately I had to re-purchase the item after being refunded and now have to wait till next week in hopes of it being delivered this time. According to the last associate I spoke with, they will make a complaint against the carrier but unfortunately can’t confirm or provide details of what the outcome could or would be because the matter is “internal.” So in other words, I shouldn’t take their word for anything as I have no way of knowing if action will be taken to avoid stupid mishaps like this. They could just be saying what they think the customer wants to hear. And everytime they try those PR lines, I cringe so hard cause you sound fake and you are fake. All of which I’m not surprised about because it has happened multiple times. And it’s crazy that some of these associates will give you attitude because you’re explaining the situation and not taking it lightly. If you retort back to something they say that makes no sense or sounds like AI lines that don’t help anything, they wanna act like they’re the ones wronged. Like are you okay? It’s you guys’ problem if you cause an issue and are expected to rectify it. And a lot of us have to rely on Amazon for certain things that we may be unable to acquire elsewhere or in a certain time. Amazon lacks organization among their employees when it comes to customer service and support. They tell you different things and often don’t follow through. Often times, you have to repeat the same thing or re-explain over and over, and over…and over again. They’ll tell you things like “it will never happen again” but you know that be because 98% of the time, it will happen again. Like it’s okay to admit it might happen again but you’ll try to minimize the mistakes. Their carriers also apparently lack any comprehension skills and behave lazily. Seems like they hire anyone willing to work and that’s all it takes. This time, I felt compelled to make a review somewhere because it’s happened too many times and it’s always either something new or the same shenanigans. Either way, Amazon needs to do better before they turn every client into a Karen and Chad. Stop the weirdo behaviour and do better for the people that pay you to stay in business.