I had a problem with a third party seller on Amazon. One globe of a three globe light was the wrong colour. The third party seller wanted me to pay to have the item returned. (so about $100 to ship back an item that was about $200). Amazon chat told me that the third party sellers will not refund the money if I put a negative review. So I requested that the seller just replace the globe that was the wrong colour. This has been going on 7 months now and I can't call Amazon.ca to get this resolved. I've stopped buying from Amazon.ca and started ordering through Bed, Bath and Beyond, Aosom.ca, Lowes and Home Depot. They all give really good customer service even during Covid.