A couple of months back I ordered 4 wifi hotspots from a seller on Amazon for my team at work. We received a package containing 2 dongles and an HDMI cable. Tried to return several times, but the package was not collected. Amazon 'investigated' for a refund and came back and said, 'no', that the 30,000 /- order would not be refunded. At that point, I swore to myself never to use Amazon India again. A couple of months down the line and the experience was less stark in my mind, so I decided to place an order for 2 electric heaters. Guess what!? I ordered and paid for 2, but only 1 was delivered! Again - no recourse and no responsibility taken by the platform. That's it Amazon - you take no responsibility for your customer's experience and care nothing about recourse where things go wrong. I am buying local from now - you've actually forced me through your incompetence to do the RIGHT thing, so I suppose I'll be grateful for that. Encourage everyone else - go to your local shop and buy. Support your community and local economy. AVOID AMAZON!