As a prime member, I have been using Amazon services in India and overseas for a long time. But the recent incident made me rethink regarding availing the services again. Recently, during my vacation in Noida India, I requested a refund for my order. Consequently, there was a pick up of the delivered product, but the pick man was very rude and acted like a local goon. He came 2 times for pickup. On the first visit, he misguided me and told me that the product he had come to pick up was of a different color by showing one of the different color product pictures. The second time, when I asked him why he misguided me, he became quite rude and started abusing me in front of my house and was not ready to leave the property despite repeated instructions by me to leave the property. I have CCTV footage regarding the incident. I hope Amazon will take steps accordingly as the only automated reply I got from their customer service and the head team is that 'you are our precious customer and they will take strong action against the pickup agent', but until now there has been no action and when I asked them about the status they told me that it is an internal matter which shows how serious they are regarding the incident and don't care about the customer. I am planning to go legal and also posting the CCTV footage on the internet to aware the other customers regarding this rowdy pick up agent.