Earth's Most Customer-Centric Company? How Amazon Wasted My Time and Lost My Money Three months ago, I moved from Kazakhstan to India and had the opportunity to make my first purchase from Amazon, the "Earth's most customer-centric company." I needed a gaming laptop and found a refurbished ASUS TUF with an RTX 3060 on Amazon. I placed my order on March 2nd and eagerly awaited delivery. My son asked me about a dozen times per day when the laptop would arrive. The laptop arrived on March 5th. We were excited to unpack it, turn it on, and start the Windows setup. But about a minute later, it suddenly turned off. After repeating this process 20 to 30 times, we managed to complete the Windows setup, only to find that the battery displayed 0 percent and wouldn't charge. I contacted Amazon for assistance. Amazon offered to send a technician to fix the laptop or diagnose the issue, scheduling the visit for March 7th. Considering it was a refurbished laptop, I was understanding of the situation. However, on March 7th, nobody showed up, despite Amazon's contractor marking the visit as completed. I contacted Amazon again, but it seemed they did nothing about it. Subsequently, Amazon offered a refund and scheduled a courier for March 13th, leaving my money tied up with them during this period. Unable to wait any longer, I purchased another laptop: a new Asus TUF with an RTX 4060. Amazon then decided my activity was suspicious and, without contacting me for clarification, automatically canceled my order. After I responded to the cancellation email, Amazon admitted it was a mistake and told me I could make a new purchase after 48 hours—a frustrating example of their "client-oriented service." The issue was exacerbated by my payment method—a Kazakhstan Visa card. Due to bank exchange rates and Amazon's handling of the transaction, I lost about 2% of the total purchase amount, equivalent to roughly 10% of an average Indian's monthly salary. I contacted Amazon to see if they could rectify their error and spent about 5 hours chatting with agents, only to receive repetitive assurances and no real solutions. Ultimately, they ended the conversation, effectively dismissing my concerns. To summarize, I have made only three orders on Amazon: – ASUS TUF laptop (refurbished) fulfilled by Amazon – didn't work. – Technical service by an Amazon contractor – didn't show up. – ASUS TUF new laptop – canceled by Amazon. I lost 10 days waiting, spent 5 hours in chats, had my money stuck with Amazon for about 2 weeks, and directly lost about 3,500 rupees—all due to Amazon's mistakes: failing to check a product they fulfilled, canceling another order without reason, and not verifying their contractor's service. Does this series of mishaps truly reflect the standards of the Earth's most customer-centric company?