Beware! Amazon sending fraudulant messages and passing on their inefficiencies on the customer. OUt of 4 orders I made on amazon.in, 3 had issues - 1. one I received a message that amazon tried to contact me, I have not picked up the call and hence returning back the delivery, in fact I was wiaiting for delivery and no calls were made - when contacted customer care, they are not able to say when it will be delivered and suggested me cancel & reorder- otherwise I will not get refund!! 2. on the second one, I received a message that I rejected the item while I was eagerly awaiting the delivery. On checking with customer service, I was told that item is damaged and hence agent is returning back while I was blamed for rejecting it while I never seen the item. 3. on the third one, I received the message that my address could not be found while some other items have been delivered. Customer service is helpless and do not have good access to solve/resolve complaints or talk of compensation for not delivering to a prime customer. I have been ordering from Amazon USA and never faced such issues, and even if there are issues, amazon was the first to call me or send message on this and how it will be resolved. Here, amazon India is creating blames on customers and creating a record of bad reputation of the customer to cover up their utter inefficiencing of handling the transaction. Everytime, CS states that I need to cancel the order and order again instead of accepting their mistakes and re-send. When I called them, in all the instances they accept that it is their mistake but when i asked them to send a message that it is their mistake and not customers, so far I never got. This clearly indicates they want to cover their utter inefficients and generating bad reputation of the customer. Also I am not sure this is a ploy to enjoy the short term working capital as my credit card heve been charges and refund takes from 3 to 10 days. I am sure Amazon can organize their working capital in a different way or openly state that this it the trick to utilize the money for short term working capital. I have a excellent view of Amazon in USA and thought they principles are the same in India, but..... not sure their intention is to create a bad reputation of Indians in the market while they take care of US customers I am trying to retrieve the messages from my account, I am not able to see those messages as I want to reproduce here. I am tired of creating tickets with CS as they can only say "apologies" and "escalation" without much action being taken. Again, I need to contact them to understand what is happening and easiest way is to cancel and re-order. They are in a denial mode and do not want to take responsibility for their mistakes and compensate the inconvenience - even there are multiple mistakes within a week's time