Extremely bad experience with amazon.in, delivered damaged trolley bag. And after continuous followup and being on phone with them every day,for almost a week today they are telling that they need to just file an investigation which will take four days. All these days I called, nobody thought of filing the investigation. I was promised that if the product was not picked up by the 14th of November, I would be issued an advance refund, but today when I talked with one of their leaders, they denied it in a very rude manner. I was visiting India for a short time and ordered the bags, now I am ready to go back but Amazon has failed to pick up the damaged product and also failed to refund me my money. Talking to the leadership and management team was an absolute waste of time. This is very sad that a company like Amazon is handling their customers so poorly. I am absolutely disappointed with their services and not sure once I leave India how I am going to get my money back for their damaged product. ABSOLUTELY UNACCEPTABLE services and would not recommend amazon.in to anyone.