I had a highly disappointing experience with a lady from Amazon's Specialist team today. Her approach was unhelpful, and at times, even rude, making the resolution process frustrating. Amazon seems to have little control over its vendors and the quality of products they deliver. Over the past six months, I have had to return multiple laptops and extended warranty purchased for the laptops due to various issues. This has caused unnecessary hassle and inconvenience. I ordered a laptop for one of our offices three times, returned it twice and the third order has been delivered with an unlicensed version of MS Office!!! I sincerely hope Amazon takes serious measures to improve vendor accountability and enhance customer experience. Thank you.