I buy quite a bit from Amazon so became a Prime member. This gives me access to movies/tv and music that are available on the prime deal which I’m happy with. We listen to a lot of prime music! I also get next day delivery on most things which I’m also happy about. There has been a number of mistakes that I’ve not been happy with, but customer service are mostly spot on at sorting it or making amends, apart from when it’s a third party seller involved and they aren’t very affective at sorting them out! My solution avoid third party sellers if possible or check for ones with best service reviews. Overall I’m very pleased with service and products purchased. I also now log on via Amazon Smile before purchase as they donate part of the sale to a charity of your choice!