I had placed an prepaid order in March 2020. Still did not receive the item. It is just showing dispatched. Amazon app does not provide any option of cancelling the order and mentions that the return date has passed. I fail to understand, if I did not receive the item how would there be a date as per return policy. The contact us option sucks. They offer a callback, phone rings and it auto disconnects within 2 seconds. The chat option does not provide any help either and goes on in loop without resolution. Overall pathetic service. I just want clarity on where my item is or need a refund. It's that simple. Thanks