Hadn't received a parcel from Amazon nothing unusual from a courier has happened with Royal Mail and EBAY in the past, well clearly not to Amazon customers it would seem who said they needed a Police report. I said what happened to your A-Z customer guarantee and I was told that it only covers items sold and dispatched by third party sellers on the Amazon website, but as in my case the item was from one of their sellers but dispatched by Amazon it's not covered. So I said well what's that guarantee called and I quote: it has a name but we can't tell you so it's a secret guarantee I said. I told them that if the Police spent all their time on missing parcels that they would never get any work done, I said when you have dishonest sellers that's what customer guarantees are meant for and thankfully at least we still have Chargebacks and I would be contacting my bank. Just when you thought Ebay sounded bad just goes to show someone is always worse my advice if buying from Amazon, don't spend more than a fiver unless you really want to waste Police time, not get what you ordered, and be out of pocket until you get your money back from VISA.