I got onboard with Amazon right from the start, over 20 years ago and have had hundreds of items from them, with very few problems at all. However, a family member ordered an expensive watch from them recently and received a box which was completely empty. The box was handed over directly from the Amazon courier (the family member even had to give a code to the courier before he would hand it over) so it was direct from Amazon, not left anywhere, so no chance of theft at our end. We had the outer wrapping, and the correct presentation box for the watch, but the watch itself was missing - at a loss of hundreds of pounds. Obviously, a mistake had been made at the Amazon end - either a genuine stock mistake, or theft at their depot (?) but Amazon insisted that it was nothing to do with them and told the family member to go to the police, despite the fact that the family member had been shopping with Amazon for around 10 years and had an impeccable purchase record. The family member went to the police, who (not surprisingly) said that it was nothing to do with them, because no reportable crime had been committed. After several attempts with Amazon on the phone, the situation (the watch was meant to be a birthday present) started to stress the family member so much that she actually decided her own mental health was more important than the money, so she simply gave up, losing hundreds of pounds. I call ed Amazon on her behalf, but they would only deal with the account holder. I could not believe that Amazon would be so dismissive of a customer who has shopped with them hundreds of times over the past 20 odd years, but that's exactly what happened. My advice to anyone would be to think very carefully before buying something expensive from Amazon, because if you are unlucky enough to receive just an empty box, how are you going to prove that to them?