New complaint ! 14-02-2022 *Long story short* had to return a subwoofer that was faulty, the only was i could return it was via their return label that i had to print off. I did not have a printer so after a few contacts they told me to use "PARCEL MONKEY". i did this and the item was delivered on the 22nd of Feb 2022 and they are still saying they did not received it even though the tracking shows where the item is going, where it was sent from, the size, weight and dimensions. even with all this they are saying they do not have it and i should not of used PARCEL MONKEY even though someone told me to use them. They told me i have to make a claim with the delivery company event though there is no issues with delivery as any contact i try to talk to them about this they end up saying we are not going to talk about this anymore I've answered your questions i will need to end chat. So i contacted the delivery company and they requested that the recipient send a signed document stating they did not receive the item 9 which is fair enough) So i contacted Amazon to ask for this and they said no, it's not something they do!! So now I'm stuck with being £199.99 down for the item and £15.53 for the postage cost ( Which they said they would refund) So glad my Amazon Prime expires today. Will never use Amazon again! Awful customer service and Attitude I received an item which was an aerial. Inside there was a card that said that if I gave a 5* review they would give a £15 voucher. Upon testing the item it felt so cheap and light and never worked it was awful! Felt so cheap ect reviews were 5* so I left a review taking a picture of the card and explaining it( card stated don't tell anyone or leave it in the reviews as not everyone gets it, which of course is a lie) Amazon refused the review as it was a review not only about the item but about the seller ( I said about the card In my review) and they refused it because of that. I told amazon about the card and first thing they did was offer me the £15!! I told them it goes against their terms but they didn't seem to care...not only that apparently leaving an honest review goes against their terms. Now how can we trust their reviews?!