Well well.... I used amazon in the last 15-20 years and they let me down this time. I can say that after this, I'll never buy from amazon again, I'm done. They go around telling you that they are on the customer side, if you have a problem they care about you, your experience with them etc, totally not true. Bought a bed on June 1st from a third party seller, at first the seller sent me the wrong item ( a small double bed instead of a standard ), I sent it back on the 15th and still waiting for a refund. As they admitted, it's the courier fault as they at first they didn't update the tracking code as collected ( so for them the parcel was never collected even if I told them THREE TIMES that I had proof of collection but they didn't even care to look at that, what that mattered to them was only the tracking code ) and after the tracking number showed the parcel as in delivery process, they still didn't give me my refund. It's been now 3 WEEKS that I sent the item back and OVER A MONTH that I've ordered this item and I have no money no item and they don't care about my experience, they actually lied to me telling me that the seller told me that he will refund me which is in fact the opposite, he totally told me I would not refund me. I sent the seller a letter before action before to proceed with the court and trying to get my money back and I'll send a letter too to amazon, someone has to pay and I don't see why it should me when I did everything right and the one ( the seller ) who should not be on business at all, stil has the item and my money. Where are my rights here? Avoid at all cost