What a disgusting customer experience and nobody at Amazon Customer Service seems to care. I have pre-ordered and paid in advance for an item as a birthday gift. There was no stock and they would update me as soon as it was ready to dispatch. A few days later I checked and there was 10 available but the price triplicated. I contacted customer service who apologised for the inconvenience caused, escalated to the dispatching department, offered me a £5 voucher and assured me it was going to be dispatched in 3-5 days. I believed them and promised my nephew he was going to have his gift soon. The days passed and I contacted them again who again apologised and asked me for another 48h. Time passed and today when I contacted them the conversation was completely different. They said there was still no stock (even though I checked days ago and the stock was available), asked me to wait until become available again and said I could cancel if I didn't want to wait. Apologised for the previous conversations being incorrect and that's it. Really? How frustrating! I was misled and lied to by two previous advisors who rest assured me it was their mistake and it was going to be resolved asap? And now no expected delivery dates, no resolution for the problem they caused and I am left with nothing. My money with them. And having to tell my nephew he is not going to have his present anymore. Disgusting the whole thing.