Dear Amazon Customer Service, I am writing to express my extreme dissatisfaction and disappointment with the level of service I have received regarding my recent order of a new monitor. I must emphasize that my experience with Amazon's customer service has been nothing short of abysmal. On June 14, 2023, I placed an order for a monitor as my girlfriend had to fly into the UK due to a family emergency. Unfortunately, my mother had been taken to the hospital, and my girlfriend needed to work remotely, which necessitated the urgent purchase of the monitor. Understanding the urgency of the situation, I relied on Amazon's reputation for reliable and efficient delivery services. However, to my utter dismay, the monitor failed to arrive on the promised delivery date. Frustrated and concerned, I immediately contacted Amazon's customer service on Sunday, June 15. I expressed my extreme dissatisfaction and disappointment, highlighting the urgency of the situation and the need for the monitor to be delivered promptly. I vividly remember expressing my hope that I would not be having the same conversation with your representatives the following day. Much to my disappointment, not only did I receive no resolution or explanation, but I also did not receive any response from Amazon regarding my concerns. It is profoundly disheartening to witness such a lack of professionalism and disregard for customer grievances. I find it incredulous that Amazon would send several delivery updates only to fail to deliver as clearly outlined. Moreover, the lack of accountability and responsiveness from Amazon's customer service department is simply unacceptable. It is as if your customer service team operates on the moon, far removed from the realities of timely deliveries and customer satisfaction. The inability to address my concerns, coupled with the repeated failed deliveries, has left me both profoundly disappointed and infuriated. As a long-standing customer, I have come to expect a certain level of service and reliability from Amazon. However, this recent experience has shattered my confidence in the brand. I implore you to rectify this situation immediately by ensuring the prompt delivery of my monitor today. Additionally, I request a formal explanation for the repeated delivery failures and an apology for the lack of response from your customer service team. If this matter is not resolved satisfactorily, I will have no choice but to reconsider my future purchases from Amazon and share my unfortunate experience with friends, family, and on various online platforms. I trust that you will take my concerns seriously and take immediate steps to rectify this situation.