I have been a customer for 15 years. They have a system whereby when you ring up customer services is 50/50. Some speak good English, and the other half don't. They also have a system what l call good cop/bad cop. Which means if the person dealing with you cannot help you, they pass you onto another department where these people can be annoyingly disrespectful and rude. Also they enjoy it if you become angry. These people are known as the bad cop department. Also they are an evil group of backstabbers who gang up against you. I have always given Amazon UK the benefit of the doubt, but unfortunately it is time for me to move on and say: GOODBYE AND GOOD RIDDENS. 👎☹️👎