I am closing my account with Amazon despite being a very loyal customer, I have had it with the Edinburgh Depot and in particular the Station Manager, who does NOT care about the Customer at all and ignores the Executive who tell him/her to investigate and contact the Customer. How he/she is still with the company, I do not know, but it just goes to show the lack of Duty of Care goes right to the top, John Boumphrey who just passes the buck to anyone and everyone else. Jeff Bezos would be ashamed with what the UK staff, right to the top, have done to the company. Do not even start me on the Indian and UK Contact Centre who are robots, NOTHING more, if it goes of script they get frustrated and tell porkies or ignore you altogether. If there is not a shortcut key, they can't type or understand, India or the UK.