Amazon is very convenient for shopping and I most admit I use it very often, but customer service nowadays is extremely bad and the staff is very rude and unhelpful. I order a product which cost £40 (not much and not a big deal about it) I receive a phone call from the driver on the day, I gave him a very clear instruction of where about he can leave the package, arrived home asked my neighbours for the package they said they haven't got it, checking around the house nothing left anywhere. obviously the package get lost. contacted the customer service they said to call them after a couple of days. called them after a couple of days as they asked and the start to be extremely rude and very robotic. Let's start with Shweta, the very first sentence came out of her on the live chat is to check my email. and after that she refused to speak with me or even to have any interaction. I spent over 45 minutes on the chat trying to speak with her and she kept saying we will not help without a police report. I asked for the manager who I thought will have a little bit of common sense that it's ridicules asking for police report for £40 product, I was not asking for refund and I was simply asking them to send another product. Of course we need to give big shout to the most useless manager, rude, unhelpful and extremely disrespectful Jacob Raj K, who demonstrate to be nominated for staff award for being a jerk and disrespectful, he was so rude from the very start, and the conversation like we will not do anything until you put a police report, send us a PDF and it must be closed. I got the same standard email as I got from the first staff 3 times!!!!!!!!! Jacob of course wasn't even welling to listen and I personally think he shouldn't be near customer service. I sent the police reference number after a couple of days, to receive the same exact email as before without even a name on it. I am a person with common sense, as Amazon stating " Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered: - Information collected at the point of delivery. - The package weight and reported condition upon delivery." I simply asked for a photo, or if they can contact the driver and I have no issue of going around and ask for the package, but instead of helping I got that we will not help without a crime report!!! You need a crime report in major city like London, I am sure the police had a laugh when they saw that, for £40 forty freaking pound. If I can give you below 0 star I would. it's disgrace that you refused to help even when your customers saying I am happy to go and knock on people doors to find the package and not to cost anyone extra.