My organisation was the victim of a complex scam in which a large number of Amazon gift vouchers were purchased. I reported this to Amazon immediately in an effort to freeze the vouchers so the fraudster would be unable to access the funds. I sent the voucher codes to Amazon three times over two days but have been unable to speak to anyone at Amazon that can tell me whether the vouchers have been frozen, despite contacting them 10 times over the last six days. Customer support have cut me off both over the phone and over the chat. Amazon have made a horrible and upsetting experience so much more difficult. In comparison, Apple froze the vouchers immediately and have now refunded us the funds. Amazon has not even acknowledged that a fraud took place. Words cannot describe how disappointed I am with my experiences with Amazon. You do not support small businesses in any way. Every single part of your customer support experience is challenging and unbelievably unhelpful. What a terrible, terrible organisation.