Terrible experience. I bought something with a scheduled delivery date. Waited in for most of the day. Got a message to say that it wouldn't be delivered that day but the following Monday by 11am. When I looked at the tracking it stated that I as the customer had rescheduled the delivery which is a barefaced lie. I took the Monday off work and waited til 11.30am, no delivery. I called customer services to be told "it will definitely be delivered today by 8pm". I told the lady that I wanted to complain and was told "we only do internal complaints with no outcome for you as a customer, we just use the complaint to learn from". Waited in for the rest of the day and yes you guessed it, no delivery. Called again and was told they couldn't speak to the delivery people (who apparently were Amazon large and bulky team) so all she could do was email them and they will email me direct. What an absolute shambles this company has become. I think it is time to cancel my subscription.