I have always been happy with Amazon (aside from the fact returns could be a smoother process in Ireland) until today. I had two accounts, UK and US, but they were not linked as prime membership, order history, etc. didn’t show on US account and emails received are from different email addresses with different registered companies shown. As I could not connect prime to my US account I decided to cancel it. However, this also cancelled my UK account despite them being separate and correspondence received in relation to cancelling the US account not mentioning cancelling my UK account. I now can’t access my ring doorbell, prime tv or amazon for UK and have lost money as I have paid in advance for subscriptions. I called within 15 minutes of account access being removed and was on the phone for 1 hour and 7 minutes having consistently being put on hold and was told there is nothing that can be done. At no point was I offered a call back when the issue had been looked into and the agent insisted I stay on the call while she typed up notes even though my call was not going to be further transferred and I explained that I was abroad so the call would be expensive. I assume that was so another call didn’t drop in but poor customer service. It was mentioned on the call that the agent could see my account yet it can’t be reinstated - I just don’t understand. I’m really unhappy with the lack of clarity in relation to closure of the account and can’t see how it is compliant under GDPR. There is no way my data was permanently deleted so quickly and I don’t know why it can’t be reinstated considering I didn’t consent to erasure of my UK account and requested it be reinstated.