Ordered a 1kg bag of Almonds on 'Prime Day'. When the delivery was supposed to happen I received a message saying "we were unable to deliver your package today". I found this strange as normally if we're not in Amazon drivers leave packages down our side passage. As I was out I thought no more about it as redelivery would be attempted before it is returned. Anyway, the next day I got a message saying that the item was being refunded. When I checked my account it said that the package was damaged in transit and is being refunded which is not what they initially said. In the meantime Amazon emailed explaining again what had happened and stating that "if you still require this item then please create a new order". Obviously if I had done this it would have cost around £5 more as the item was on a 'Prime Day' deal. I thought how cheeky! I would have expected them just to send a replacement. I must say however that normally I am happy with Amazon deliveries .