I purchased a Rotisserie oven from DISCOUNT IN LTD through Amazon and when i got it there were no cooking instructions inside, so i wanted to return it, being disabled i by most of my goods on line" the seller told me to take the appliance to the Post Office - it was over 11 kg very big and impossible to carry and the Post Office would not accept a parcel that big. When i told the seller they said to get my refund i would have to arrange my own courier as they would not pay for the return postage which was just under £10.00 All i can say that this is really bad customer service and i advise people not to use this company - EVER, especially disabled people. There were no problems with the couriers i just didn't want to pay for it.