I returned a faulty triple WiFi Mesh System which was picked up by their appointed courier, Hermes. It was an Amazon Warehouse deal, possibly a previous faulty return. After a week of me not being able to track the parcel on the Hermes website, I decided to contact Amazon. In their reply they kept insisting the parcel was still in transit. After another 2 weeks Amazon contacted me to say that they only received 1 of the 3 WiFi mesh units. Amazon are refusing to refund me unless they receive the other 2 units. I have told them that I returned all 3 units in the package. Still they are refusing to process the refund insisting on receiving the other 2 units that I do not have. I was a long standing Prime customer and have now ended my Prime membership.