Just spent 4hrs on the online chat service because the "call me" service was conveniently not working. These 4hrs have made me lose the will to live and would rather not have to type my experience again for a 6th time so will leave it with.... - Very disappointing delivery experiences time and again - Next day delivery rarely happens, therefore taking my money for Prime membership without delivering the service I am paying for when I choose "Prime Delivery" as an option. - Customer service experience is awful, to the point of being unhelpful and unprofessionally ending the chat without resolution of the problem Will be considering my options for other suppliers going forward.