I use Amazon a lot and have been a loyal customer. That's why I don't appreciate that they have lied about delivery dates, wasted my time, yet took my money. I placed an order on Friday and it said it'd be delivered on Wednesday. On Monday, it then said that the delivery would be either Wednesday (today) or Thursday. I needed the item by today as I'm going to the airport tonight and the product is something that is difficult to buy in England. On Monday, on the helpline, they advised that I cancel and order again under the one-day delivery service. New guaranteed arrival date was today. This morning, however, the advisor on the helpline said that the guaranteed delivery date had been changed to tomorrow. THE CLUE IS IN THE NAME, "GUARANTEED"! I told her that if it was coming tomorrow, it was no use to me as I am flying tomorrow morning at 6am. I asked to cancel, she kept saying that maybe I could just wait a while, bla bla bla. I explained that I didn't want that because if it is delivered while I'm away, why should I carry it to the post office to return it? I'm so annoyed and disappointed with Amazon, they've wasted my time, messed up a surprise present for my boyfriend who I haven't seen for 2 months and been dishonest.