My partner ordered some perfume that was intended as a Christmas gift. Delivery date was quoted as Sunday 22nd December. We waited in all day and watched as the tracking got the consignment closer. When it eventually arrived at a depot around 20 miles away we were informed that it wouldn't be delivered that day but should arrive on the 23rd or 24th. So that was a day wasted when we had other things to do. The tracking information didn't change on Monday. On Tuesday first thing, it stated that the package would arrive the same day. Great! My partner went to work and I stayed in for it. She received a text around mid-day saying that the order was returned by the carrier and a refund issued. No apology. So, one and a half days wasted and not enough time to get a similar product before Christmas Day. Obviously this is a busy time of the year for Amazon and their carriers but that's no consolation to my partner and a poor reflection of their tracking system. Very disappointing... She won't be using Amazon again.