Sadly deliveries on prime are hardly EVER on time, we have been lied to by telephone staff saying that bad snow has delayed the shipment from their Ridgmont facility, when i can SEE the roof of the facility from my house and we have zero snow! Had deliveries dropped off at wrong houses, and the drivers claiming I HAD SIGNED FOR IT, had police involved multiple times. Last straw was one of their drivers caught on camera smashing our gate down with the van, and damaging fence and 10 foot gate, driving away. Police investigating have been told by amazon they cannot find the driver, and STILL have not paid for the damage which is proven to be amazon on the cctv, especially as you can clearly see him carrying the amazon parcel from back of his van!! Never again. Untrustworthy company, with zero customer service or care.