DO NOT subscribe with them!! I have had sooo many problems with amazon, both relating to the same thing. I rang up ages ago to cancel An account as somehow two had been made one with my phone number, one with my email address. So had a few problems but finally managed to get through to someone that merged my accounts together and cancelled the one with my mobile number - which was fine. I’ve now been charged TWO payments for my kindle unlimited subscription, when I went into the chat to find out why they said that the second was authorisation (it wasn’t I could see it deducted from my account) so then I said I will take screenshots and send it over, the first email sent back an automated response saying that the email the woman gave me was a no reply email address. The second one she gave also didn’t work either. They then proceeded to tell me that it was An authorisation Reference and it hadn’t been taken from my account which it had. By this time I had being chatting to them for OVER AN HOUR! with nothing resolved at all. I then spoke to a supervisor that said I have two accounts with them and I needed to give the other email address to cancel the account - I’d never used another email address except my own! So after about half an hour of me repeating the same thing that I can’t access the account as I don’t know the email address and him refusing to give it to me, he wouldn’t cancel the direct debit so now I am stuck with two direct debits each month for the same thing one of them being from an account I’ve never even used and should’ve been cancelled (if it’s the same account as the time before this happened) SO TWO HOURS LATER, nothing has been resolved at all, just that I’m going to have to ring up my bank and cancel the direct debit and probably not get refunded for the payment that I never signed up for.. The customer service is absolutely ridiculous!!! If I could give 0 stars I would