This is ridiculous service! I think amazon in UK lost something definitely! I ordered the gaming mouse with a defect it didn't work properly, they didn't want to send me working one they said I will receive a refund in 14 days...After that they informed me that I need to wait another 5-7 days. I am a gamer and streamer I need a working mouse. It's just SAD what they are doing, they service is worth nothing now. I was speaking with people on their chat. Rude and they didn't want to give me a address to leave an official complaint. I am paying 3 years for amazon prime, ordering everything on amazon, now I will NEVER order something from UK amazon!