I have been an Amazon customer for years, impressed with range and value of products however when it comes to making a complaint or if you need help with an issue then different matter altogether as customer service is totally lacking, infact disgusting customer service. I Paid £300 for what turned out to be a faulty Nintendo switch in December. I Was told to return to repair centre.... problem is I had to find a company willing to carry it as it contains lithium batteries, this proved difficult. In addition coronavirus has meant that whilst at home I have no facility to print a label... apparently amazon don't have facility to print a label either, hmmm major global company don't have a printer. They then issued a refund and asked me to return item without discussing this with me 1st and told me to purchase another one, surprise, surprise none in stock. Over £200 worth of games bought for a console that doesn't work, cant be repaired and unable to purchase a new one. Customer service live chat went on for over 2hrs, at least 5 advisors in that time, none of which listened or offered a reasonable solution, they gave me contradictory advice and then they ended the chat and in doing so also deleted the thread so no incriminating evidence about the poor way it was dealt with! Difficult times I appreciate but for an outlay (games and console) of £500+ I expected more support. Disgusted, furthermore there is no procedure to actually complain about customer service or in my case lack of.