Have been a Prime member for years but recently I am being asked to pay for non-existent service. Appreciate that we are living through unprecedented times but that is no excuse for treating customers this way. My order, fulfilled by Amazon itself, was going to take longer to deliver (almost a week) as they are prioritising other deliveries. Fair enough but the evening before the actual delivery date I received an email telling me that my order will be delayed by another 4 days. If I had known this, I would have cancelled my order but this option is no longer available as Amazon has already sent the item. Customer services cannot be reached by phone only via chat. It takes the customer services rep a tremendous amount of time to respond and no real solution is given. Just empty promises about contacting the delivery company to ask for expedited deliver. One day later and no delivery attempt has been made. I check the order status and to my surprise I see that delivery is delayed even further (no actual delivery date given). Reason given - "Delay in delivery due to weather or natural disaster"!!!! The sun is shining and last time I checked the news, the UK was not plagued by any natural disaster. I have now been waiting for almost 1 hour for the customer service rep to respond to my message on the chat without any success. Who knows when my order will arrive - very disappointed by this lack of service. Unfortunately, this is also not an incident as more of my deliveries have been delayed recently and delivery times are already a lot longer than normal. I for one will not renew my Prime membership, there are better streaming platforms out there and more than enough online retailers that provide a better (and often cheaper) service.