When I was buying something from amazon I've decided to select one of their Amazon Hub Counter near my job so I would be able to pick it up after work on my way home and I did not use my address because no one would be home to accept the package. I selected 51 Station Road - it is a 24/7 convenience shop near Willesden Junction Station. I got all the message - disached, on your way, it will be delivery today. Out of the blue I got two difference messages from Amazon 1 - Your purchase has been cancelled. 2 - Your parcel was not delivered because the Driver could not access the door of your house. 1st contact with Amazon Customer Service - the person told me the cancellation message was a mistake. And the driver did not deliver the parcel because the shop was closed. I went to the shop myself to talk to the owner and what he told me got my by surprise. Owner - I am sorry but I am not an Amazon Hub Counter, I've never applied for it. They put my shop address down on their list of places where parcels can be delivered and never notified me of anything. After that I spoke with 4 different customer services and noone of them were able to sort out their mess. They told me to wait 24 hours (What I was not pleased with because I need the package asap) It has been 24 hours and do I have the parcel? NO If you are selecting a pick up point, amazon hub counter or locker, maybe you should go there first to make sure they know they are one.