Hopelessly inadequate """"customer service""""" For a few months now, I have been receiving order confirmation and order dispatch emails which show the order number and amount paid but not *what* has been bought. I've now raised this with Amazon twice. The first time, the agent had no clue and tried to fob me off by saying that I could always log in and see my orders. Then he said he'd "escalate it". And promptly did nothing. The second time, the agent had no clue and just dropped my chat completely, leaving a colleague to pick it up. That person was a little more diligent and at least managed to get the order emails showing in HTML. But then I did an order and realised the problem was STILL THERE. I'm afraid the issue is one of staffing and knowledge of English. We all know what a bloody disaster Indian call centres can be, so why are these still being inflicted on us? That's a rhetorical question by the way. We know why. Because Amazon is being cheap. Amazon is so big, it has the belief that it's unassailable. And it doesn't care what its customers think, it just wants to save money. At the moment, you can't even e-mail Amazon. It used to have a carefully buried customer service email address which, if you could actually find it meant you could deal with them in detail and in writing. Now, for some reason, there is a problem with that system and you can only chat to them, which leaves the way open for cretins like the ones I've dealt with to just drop the chat or make up silly excuses. I buy stuff from you every day, Amazon; either on personal or business account. So sit up and take notice, or I'm going elsewhere. Absolute rubbish.