Usually Amazon is a convenient and good platform, but when things go wrong it is really miserable. I am now considering not making any new purchases. Long story short: I have made a return of 6 items via Royal Mail and I have a receipt for 1.2 kg parcel. Amazon claims they receive only 2 of these items (although they weigh only 450 grams!) and now they want to charge me for these 4 missing items! What is worse, I have received this news only 1 month after I made my return! I had to have many chats with agents, which are not helpful and I get useless emails. Another instance: My return to Hermes took more than 3 weeks to arrive to Amazon. And I have spent many hours in chats once again! All of this takes so much time! Amazon sometimes leaves parcels right at my door on the busy street, so they can get stolen. Reviews on Amazon are frequently fake. It is often so hard to find quality goods via search there. Due to these and other issues, I am considering to be very careful with any new purchases off Amazon.