Promised a delivery time, but emailed me on day of orginal delivery time to put back another 3 days, then email me to say they have split the deliveries to gurantee that date? forgetting they should of delivered it already, rang customer services, apologised, tried to say they had tried to deliver but i wasnt in, cut him off before he could finish as i have been at home all week and tracking shows no such attempt, then offers £5 and apologises because that the maximum he can offer, then speaks to a manger, alledgedly, says the systems went down all day at despacth centre, even though i had deliveries on the days this catastrophic failure was meant to have happened, then tells me he will put £10 credit in my account because that is the max he can offer!? what? wait, they upped the max in the last 5 minutes? i felt insulted and asked for somebody who deals with complaints or for someone to ring me regarding the issue, goes away, comes back and says he will send an email with complaint form etc...what was sent was a customer feedback form....absolute joke, i have raised an odr amd will fill every feedback form i can find, at no point this week was i informed of any changes or failures but they think thats fine, i am just one person after all.... just lies and scripted responses