I was meant to receive a delivery today(15/09/2020), i live in a flat, the delivery driver rang the bell and more or less ordered us to come downstair to get the delivery saying it was very heavy, i went downstair to get the delivery and i don’t mind going downstair, when i went to get the delivery, i had three deliveries 1.baby wipes(not even heavy or big as he discribed) 2. wax(not even palm size and 3. wax strip(again not even palm size). he handed me the biggest of all baby wipes then i told him to put the rest two on top and asked his name, he straight away refused to give him name, made racist comment saying you are asian and all that and snatched the delivery that was in my hand saying you are complaining why should i give you saying i will call the police, at that point even the neighbour was shocked as she saw what was has happened from the beginning and she said she only asked you for your name, he started threatening and left also took the packages, when i look at my amazon order said it was cancelled by me which was not cancelled by me, i tried to make a complaint through live chat as it was impossible to get to customer service through phone call, and even the chat all they did was transferred from one person to another, i told them i do not want that person come and deliver again as we have elder and children living with me, they can’t even do that. they just did nothing i asked for chat reference, they did not even give me one. nothing, i am scared of that man harming my child and family if he ever does the same. and i got nowhere with the complaint. if there was any lower rating i would have given the lower rating than the one star.