I contacted the customer service department because my account was locked and i explained my situation and they were to get back to me with 24-48 hours. It has been for 4days and I have not heard nothing. I had explained that I recently moved from toronto, canada to birmingham, UK study for 2 two years. However, my credit cards were declined because my postal code had changed. I contacted the credit card company and resolved the issue. But my amazon accounts were never unlocked. I will never purchase anything from amazon again. Worst customer service I have ever experienced I had even emailed and provided documents to prove my identity. I was relying on this site to get most my essential delivered to me while I was quarantining here this is was extremely disheartening.