This will be the second l wrote this review because imagine that... it didn't appear and I'm sure Amazon had something to do with it. Here's the deal. I changed my last name, email address and phone number. All l am trying to do is get CBS all access, but it is through Amazon unfortunately. I have tried to change my password on and off the phone with them which is worthless because You can't understand a word they say on the phone. When l try to change my password of course it didnt work because they say l already have an account with my new email. THEN WHY DOESN'T IT WORK???? Then after you try a few times they block you out. Well l guess Amazon lost a very good customer because they are full of it.