Had a large conservatory installed in 2017 which came with a 10 year guarantee. 3 years in and our roof is leaking substantially. I requested a repair under our guarantee but Anglian are claiming it is not valid based on a term that isn't even included in any of the Ts & Cs or small print!! Defaulting on a 10 year guarantee, just 3 years in, absolutely appalled! Now they want to charge us for an engineer to come out and inspect, plus the repair. I raised this as a complaint and didn't even receive an acknowledgement. I had to chase for a reply and then received a rude response stating it's company policy, but with no other explanation or justification. Zero customer service and zero aftercare!! Disgusted! I would not recommend Anglian to anyone.