Had windows ,french doors fitted in August 19. Ever since 3 windows and french doors have been difficult to close, we were told by fitters they would wear in. November 20 they still haven’t, culminating in the french doors not locking.Called on Saturday 7th November to report doors not locking,they only work Monday-Friday so had to call again Monday.Couldn’t book over phone only online. I told Megan Barraclough at Anglian that this was a serious situation as I couldn’t lock my property therefore my home insurance wouldn’t be valid should I need to make a claim. Also I provide 24hr care on a Saturday and Sunday, leaving on a Monday morning for a cancer patient and whilst I understand that I would have to cancel that care for that weekend as I couldn’t leave the property insecure I fully expected it to be done by the following weekend Sat14-Sun15th)so I could then return to my care duties. I was told under the circumstances she was sure I’d be a priority and that when I made the service request online I must mark it as urgent.Anyway I’d still not heard anything so I emailed to ask what was been done. Can’t do anything until it’s filtered down to us but I’m sure we’ll get a reply today, guess what no reply. I was also informed that they weren’t a emergency service!!I never thought they were but I just wanted to make sure my house was secure. But thanks for the sarcasm.I got a call on Wednesday to say engineer will be here on Monday 16th between 8am-5pm. A great timescale !!Once again meaning that I couldn’t provide the 24hr care. Over weekend 14th,15th. So I stayed home Monday 16th also,and waited and waited for the engineer.At 5 pm I called as no one has materialised!! Waited in queue( must be a lot of disgruntled customers calling!) only to be cut off at 5.29 offices now closed. You guessed it this morning I called to ask what had happened and to express my annoyance with the fact that I had lost another weekends work and now a Monday as well. I’d had no call on Monday to let me know that the engineer wasn’t coming. I spoke to Joanne Potts at Anglian and was told the engineers wife was poorly so he had gone home, GREAT. Joanne the told me an engineer will be with me Friday morning, however I’ve received email saying between 8am-5pm! I told Joanne I was dissatisfied with the service and thought I should be due some recompense . Well I just don’t understand why you need to take Friday off when you told me weekends was when you did your care and when the problem was.That was the nonchalant answer I got. Well guess what I told her as I’m self employed I actually work 7 days a week at the moment as I offer a cleaning/ caring service.and There’s a lot of people needing help at this difficult time. Having a faulty locking door has so far cost me £980 lost revenue, not to mention the stress.But they were not bothered about that at all. Customer service at Anglian is dire, you don’t get helpfulness straight away. However you do receive sarcasm.The quality of the workmanship is dubious, along with the actual product . Any problems that arise on a weekend can’t be dealt with until the following week. Online help only as well.Choose another company if your looking for windows etc. These are terrible.