I moved into my new property in November 2020. The previous owners had replaced windows and doors with Anglian in 2019. We discovered the composite front door would not close properly hinges faulty. The door had to be forced open and close, scraping the frame each time and getting progressively worse. I tried to place a service call only to be told the guarantee was with the previous owners and I had to pay to transfer in to my name. I did this and after placing service call, getting nowhere, phoning and venting, a manager came out in December, confirmed door and frame needed urgent attention. He could not repair but would get parts and send Engineer. Engineer attended a few weeks later, it was pointless. He did the same, looked at the door said he could not repair, would order parts and be back as urgent. I have not seen or heard from them since. Today I contacted customer service department on live chat to enquire what was happening. Guess what!! I was sent a link to request a service engineer visit. It is like groundhog day. The longer this goes on the more damage is being caused to the door and frame. I have yet again placed a call, what appalling customer service