As previous customers have pointed out, customer service is not a priority for this company and is in fact non existent. we paid £2020 for a new front door. All was well until it started to fall apart. This Company stalled and prevaricated throughout to such an extent we are now in the process of taking them to the Small Claims Court. No apology from them. Avoid this Company at all costs. No after sales service and only reply to emails when you send them to the CEO : Martin Rutter They promise return phone calls and visits, none of these actually happen. I can`t imagine they actually read these comments or they would change their working practices.