We had a new front door in 2013, The Classic collection range, called the Chichester. It is underneath a large porch area so is not open to the elements. We noticed paint peeling around the lattice window area a couple of years after fitting. I telephoned them and was told that they would send me a touch up stick FOC through the post. This never arrived. My mistake, I never chased them up for it. As we had other projects on the go, the door was left alone. Nearly 8 years on, it looks a complete mess. I telephoned and e-mailed them and was eventually told that I would need to purchase a touch up paint stick for £13.65 plus P&P. I argued to no effect that this should be sent out FOC. No apology was made. They sent through on a PDF file their terms and conditions which state just a 2 year guarantee on the paint. They emblazon 10 years and 15 years on other things but the paint guarantees are hidden away and difficult to find. I certainly won't be using this company again. For a national company, who aren't cheap, the way they have treated me is shameful.