Ongoing issues with a conservatory that is in warranty. My conservatory developed a leak, I contacted Anglian on the 27th of October 2020. I was given an appointment for a technician to visit on 02 December 2020. I was told both sides of the gutters had parts that are inefficient causing leaks and need replacing to stop leaks. The next appointment booked was 15th January 2021, the technicians arrived with the wrong parts! The next appointment alleged earliest appointment given to me was the 10th of March 2021! Meanwhile, I sent several emails requesting parts to be correct and assured everything was in order, subsequently, on the 10th of March I was called on the day to be told the appointment will be cancelled due to rain! The appointment was rebooked for the 17th of March 2021, the technicians turned up and again had the incorrect parts. When told this is not the first time this has happened the technician shrugged their shoulders. For the second time the technicians blamed the office, on speaking to the office they advised they can only order parts instructed by the technicians. I made 4 calls on the day requesting a call back without any success. The issue is still ongoing. A complete lack of accountability and serious breakdown of communication to the detriment of its customers. I'm surprised Anglian has survived their inefficiencies. Do not purchase from them, their customer service seems to fail customers at every given opportunity.