This Review was posted on Trustpilot but they removed it because they didn't believe it's my own experience... However, this is based on my genuine experience! ------ I'm concerned that you cannot trust the positive reviews on Trustpilot for Anglian Home Improvement because they offer a discount that is conditional on leaving a review, among other things. The trustpilot box you have to tick clearly states "...have not been offered any incentive or payment to leave a review for this company...". So many of the reviews here are probably invalidated because Anglian provide an incentive, in this case a discount, if you leave a review. You could of course still leave a negative review if that was warranted, but most people will likely give a positive review because they'll be worried about any consequences of a negative one. After the salesperson (in the guise of an 'engineer') visited our house, we wrote to them with a couple of questions, and were genuinely interested in going ahead with the purchase we'd agreed upon. However, there's been no reply, not even a holding email, which fits with the many negative reviews about this company on various websites (customer care is apparently very poor). The salesperson told us that their products will last at least 25 years but for some reason they can only give a 10 year guarantee. Clearly something amiss with that.