DO NOT USE ANGLIAN WINDOWS. Following on from our shoddy install over 2 years ago, we were advised - as also mentioned in the terms and conditions - that if ever any problems were to arise, that as the fit was under warranty, a simple call to the customer service team :) would resolve the situation!!! Coincidentally we actually received a non-related call from the so-called customer service team asking if we were happy with the works and asking if there was anything they could do to help. I happened to mention that one of the window locks had jammed and we couldn't open it. I was then told that a member of the install team would contact us and they would arrange a good time to visit and replace the handle. However, unbeknown to me, they decided to send a replacement handle through the post which arrived today, in chrome colour!!! My handles are white and not chrome. So I tried calling their care team on a 0800 number, I was answered by a recorded message which basically told me their office hours were 0900-1700 and then was cut-off. I managed to speak with an online representative, which I had to explain repeatedly only to be told that I was personally expected to fit the handle myself. I then told them that this was under warranty and I would be expecting them to fir the replacements. Again, no was the answer and so they decided to send me a short video (11 seconds) to show me how the jammed lock can be opened. I also told them that the handle colour was incorrect and was subsequently told they don't make white handles no more only chrome finish (seriously). Please, please, please stay away from Anglia at all costs.